Terms of service

What is being licensed

Nimboo grants the customer a non-exclusive, non-transferable license to use the contracted platform for the duration of their subscription. The software is not sold; it is licensed.

Nimboo is not a party to its customers’ commercial transactions. It does not sell or broker real estate, does not intervene in the relationship between a customer and their prospects, and does not guarantee sales results.

Subscription, payment, and invoicing

Platforms are licensed on a monthly or annual subscription, according to the published plans. Prices are in Mexican pesos and include VAT.

Initial implementation, where applicable, is charged once at onboarding. The subscription renews automatically at the end of each period unless cancelled.

The customer may cancel at any time. Cancellation takes effect at the end of the period already paid; there is no prorated refund for the period in progress.

Customer content

All content the customer uploads to the platform (images, floor plans, prices, 3D models, documents, and their prospects’ data) remains theirs. Nimboo acquires no rights over it.

Nimboo only hosts and processes it to provide the service. The customer is responsible for holding the necessary rights to the content they upload.

Connected third-party accounts

If the customer connects their Meta or WhatsApp Business accounts, that connection is authorized by them from their own accounts and can be revoked at any time.

Use of those platforms is additionally governed by their respective providers’ terms. The customer is responsible for complying with them, including the advertising and messaging rules that apply to their activity.

Acceptable use

The platforms may not be used to send unsolicited communications in breach of applicable regulations, to upload unlawful content or content that infringes third-party rights, or to attempt to compromise the security of the service or access other customers’ data.

Nimboo may suspend access in the event of a serious breach, notifying the customer and giving them an opportunity to remedy it where the nature of the breach allows.

Availability and support

Nimboo works to keep the service continuously available but does not guarantee uninterrupted operation. Scheduled maintenance windows are announced in advance.

Support is provided in Spanish, on business days and hours, through the channels indicated to the customer at onboarding.

Termination and data export

On termination of the subscription, the customer may request an export of their data within the following thirty calendar days. After that period, Nimboo may delete it permanently.

Changes to these terms

Nimboo may amend these terms. Material changes are communicated to the customer by email at least thirty calendar days before they take effect.

Governing law

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Cancún, Quintana Roo, waiving any other jurisdiction.